Reference

Understand Your Rights on daruma sakti

This page covers the legal terms that govern your account, how we handle your data, and what you can expect from us when it comes to access, payments via DANA, OVO, or GoPay, and account management.

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daruma sakti Understand Your Rights on daruma sakti
CONTACT & HELP

Reach Us on Legal or Policy Questions

If you have a question about your rights, need to request a change to your account data, or want clarification on how a specific policy applies to your wallet or transaction history, our support team is available around the clock. Reach us through any of the channels below.

Team online

Live Chat

Open the chat widget from any page inside your account. Our team responds quickly and can escalate policy or data requests to the right team on your behalf.

Email Support

Send detailed policy or account inquiries to our support address. Useful for written records when you need a documented response about data, access, or account closure.

Account Help Centre

Browse the help section directly from your account dashboard. Covers wallet verification, data access requests, and steps for updating personal information linked to DANA or OVO.

DATA & SECURITY

How We Protect Your Account and Data

We take account security and data handling seriously — not as a legal checkbox, but because your wallet details, transaction records, and personal information are genuinely sensitive. Here is how we approach each area.

Data Handling

We collect only what is needed to operate your account — login credentials, wallet identifiers for DANA, OVO, or GoPay, and transaction history. We do not sell your data to third parties.

Cookies & Browsing

We use cookies to keep your session active, remember your preferred payment method, and improve page load times on mobile. You can manage cookie preferences through your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unusual activity on your account, contact support immediately via live chat so we can lock the session.

Data Retention & Requests

We retain account and transaction records as required under applicable rules. You can request a copy of your data or ask us to close your account by contacting support with your registered details.

Common Legal Questions Answered

These are the questions we hear most often about terms, data, and account rights. If yours is not listed, our support team can help directly.

Access depends on local law and eligible regions. It is your responsibility to confirm that using the platform is permitted where you are located before opening an account.

We collect your registration details, mobile number, wallet identifiers such as your DANA or OVO account reference, and transaction records needed to operate your account.

Yes. Contact our support team via live chat or email with your registered details and specify that you want a data access request. We will process it and respond in writing.

Send a closure request through live chat or email. We will verify your identity, settle any pending wallet balance, and confirm closure. Retained records follow applicable data rules.

Updated terms take effect on the date they are published here. Continuing to use your account after that date means you accept the revised terms. We recommend checking this page periodically.

Raise it through live chat first — our team can review your transaction history directly. For formal disputes, follow up by email so there is a written record of your claim and our response.