Reference

Read Before You Open Your Account

These terms set out the rules that apply when you use daruma sakti — covering your account, your transactions via DANA, OVO, or GoPay, and how we handle disputes.

Account eligibility rulesDANA, OVO & GoPay transaction termsWithdrawal & verification conditionsAccount suspension policyDispute resolution process

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What These Terms Actually Cover

daruma sakti Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on daruma sakti, you agree to these terms in full. They apply to every action you take on the platform — logging in, depositing via DANA, OVO, or GoPay, placing wagers, requesting a withdrawal, and contacting support. We may update these terms

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when regulations or platform conditions change; we will notify you via the contact method on your account before material changes take effect. If you continue using the platform after a notified update, that counts as acceptance. These terms do not override applicable local law — where
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Indonesian consumer protection rules apply, those rules take precedence. Eligibility to use this platform depends on your local jurisdiction; it is your responsibility to confirm that access is permitted where you are. We do not accept accounts from regions where online gaming is prohibited. Any account
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found to be in breach of eligibility conditions will be suspended pending review, and any pending withdrawal will be held until the review is complete.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT & QUERIES

Reach Us About Your Terms Query

If any clause in these terms is unclear, or you need to raise a dispute about your account or a transaction, our support team is available around the clock. Reach us through live chat inside your account dashboard, or send a written query via email — we aim to respond to terms-related questions within one business day.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and personal data are handled under the conditions set out here. We collect only the information needed to verify your identity, process your DANA, OVO, or GoPay transactions, and comply with applicable regulations. Data is not sold to third parties. You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by contacting support in writing. Players in Batam and across Indonesia can submit a data access request at any time through the email channel.

Data Retention We retain account and transaction records for the period required by applicable regulations. After that period, data is deleted or anonymised unless an active dispute requires us to keep it.

Cookie Use We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay. No tracking cookies are placed without your consent.

Account Access Control Each login requires OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account and hold any pending withdrawal.

Change Requests To update your registered email, phone number, or linked e-wallet, submit a written request through live chat or email. Identity re-verification is required before any account detail is changed.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account, and what happens when something goes wrong.

These terms apply to every person who creates an account on daruma sakti. By registering, you confirm you have read them and that access is permitted under the laws of your region.

We will notify you before any material change takes effect, using the contact details on your account. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Any pending withdrawal via DANA, OVO, or GoPay is held during a suspension review. Once the review is resolved, eligible funds are released to your verified e-wallet within the standard processing window.

Send a written data access request through our email support channel. We will confirm receipt and provide your account data within the timeframe required by applicable local regulations.

Raise a formal dispute through live chat or email. Our team will review the case and respond within one business day. If the matter is unresolved, applicable local consumer protection rules apply.

The same terms apply whether you access daruma sakti via mobile browser or desktop. Your account, payment methods, and rights under these terms are identical across both access paths.

Read Before You Open Your Account

Reach Us About Your Terms Query

How We Protect Your Account and Data

Common Questions About These Terms

01 Who do these terms apply to?

02 Can daruma sakti change these terms without notice?

03 What happens to my DANA or OVO withdrawal if my account is suspended?

04 How do I request the personal data daruma sakti holds on me?

05 What if I disagree with a decision made under these terms?

06 Are these terms different for mobile and desktop access?

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