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How daruma sakti Handles Your Personal Information

Your account data — including your registered e-wallet details for DANA, OVO, or GoPay — is handled with care at every step. This page explains what we collect, why we collect it, and how you can request changes or removal at any time.

Account Data SecurityE-Wallet Privacy: DANA, OVO, GoPayYour Right to Access & DeleteIndonesia-Focused Data Handling
daruma sakti How daruma sakti Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is stored, want to update your registered e-wallet details, or need to request deletion of your account information, our support team handles these requests directly. Reach us through any of the channels below and include your registered account phone number so we can locate your record quickly.

Live Chat Open the chat widget from the lobby or account page. Available around the clock — fastest path for urgent data or wallet queries.
Email Support Send your data request or privacy question to our support address. Include your registered phone number and the nature of your request for a faster response.
Account Help Page Log in and navigate to account settings to update your registered DANA, OVO, or GoPay details directly without contacting support.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We use industry-standard encryption on all account and payment data. Your e-wallet details are stored in a secured environment and are only accessed during withdrawal processing or identity verification. Session cookies keep you logged in across devices without requiring you to re-enter credentials on every visit — you can clear these at any time from your browser or mobile settings.

Data Encryption

All account data, including your registered DANA, OVO, and GoPay details, is encrypted in storage and in transit. We do not expose wallet numbers in plain text anywhere in the interface.

Cookie Use

We use session and preference cookies to maintain your login state and remember your last payment method. No advertising cookies are placed without your awareness. You can manage cookie settings in your browser.

Retention & Deletion

Transaction and identity records are kept for the period required by our operational and compliance obligations. Once that period ends, data is deleted. You may request early deletion by contacting support with your account details.

Who to Contact

For any data access, correction, or deletion request, reach our support team via live chat or email. Quote your registered phone number so we can locate and action your request without delay.

Common Questions About Your Privacy on daruma sakti

Real questions from account holders about how their data is managed, stored, and protected on daruma sakti.

We collect your registered name, phone number, and e-wallet account details — DANA, OVO, or GoPay — needed to verify your identity and process withdrawals. Device and session data is also collected to secure your login.

Yes. Your e-wallet details are encrypted in storage and only accessed during withdrawal processing or account verification. They are never displayed in plain text within the platform interface.

You can. Contact our support team via live chat or email, include your registered phone number, and specify that you want a data access request. We aim to respond within a reasonable timeframe.

Send a deletion request through live chat or email support. Include your registered account phone number. Once verified, we will remove your data subject to any retention obligations that apply to transaction records.

We do not sell your personal data. Data may be shared only with payment processors like DANA, OVO, or GoPay as needed to complete transactions, and with service providers bound by confidentiality obligations.

Cookies maintain your login session and remember your preferred payment method so returning to the lobby is quicker. You can clear or block cookies through your browser or mobile device settings at any time.